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Patients' concerns and what helped them decide to travel half way across the world for plastic surgery in India

Travelling half way across the world for plastic surgery in India

You may be excited about the idea of getting into your dream shape at unbelievably low costs if you take an effort to fly across the globe to get plastic surgery in India.

But travelling abroad, that too for getting under the knife does require thoughtful considerations and a lot of research. The dilemmas, concerns and apprehensions grow many folds when you don’t get hold to the right and trusted information resources.

In order to give medical tourists a comfort about plastic surgery in India, we sat down with our clients from various countries especially from UK, USA, Canada and Australia (after their surgery was over and they had recovered) and asked them what were their main motivations and concerns before they decided to get plastic surgery in India. We also asked them what helped them decide.

Here is the list of important few concerns they shared with us and how were those allayed before they decided to travel to get plastic surgery in India.

1.       Is it safe?
Concern- The most important concern was about safety - whether it is safe? We probed them further and they revealed they were worried about how would they reach the hotel/ hospital, would they feel comfortable at the hospital, would it be safe to travel alone (especially women).

How was it allayed- The case managers at IndiCure put them at ease, by answering all their specific questions, assuring that they would be picked from the airport, that hospital was safe and there was nothing to worry about. IndiCure also assured that they would help them with the trusted drivers for travel. It was basically anxiety before travelling which was well taken care after a few mails were exchanged and a talk over phone.

2.       How good are the hospitals in India?

Concern- Quality of care at the hospital, bugs, chances of acquiring infection were important concerns among many patients.  They are used to a certain standard of care and did not wanted to compromise on the quality of care or services for sake of money.

How was it allayed- Specific and to the point information provided by IndiCure case managers about the infection rate, certification and accreditation of the hospitals and the pictures of the facility made them feel comfortable. Again talking to someone who had been there and underwent the surgery allayed their concern completely.

3.       Are surgeons in India well qualified?

Concern- Is the surgeon qualified enough, has he performed many such procedures, how do I make sure I would be comfortable with him. I do not wish to make a wrong choice because surgeon is very important. 

How was it allayed- IndiCure shared the detailed profile of the surgeon along with the links where this could be verified. They also shared complete details on the number of procedure the surgeon has performed. The replies and the way complete medical information was taken without the hurry to sign the client made them completely at ease. About being comfortable with the surgeon, a telephonic conference or even a video conference was arranged with the treating surgeon.

4.       Is it really cheap considering flight and accommodation costs

Concern- The surgery cost seemed definitely much less. But flight, accommodation and stay post discharge are not included? Would the total cost make it really cheap?

How was it allayed- The case manager helped with the hotels close to the hospital with the tariff, also helped with all other expenditure they could expect which helped them make an informed decision.

5.       Why is the cost so less? Is there a catch?

Concern- The clients were confused as to why the cost is so less, if everything else sounds so good. They were concerned if they had complete information about the cost or would they be greeted with surprises on reaching India

How was it allayed - IndiCure case managers explained why there is a huge cost difference. The cost is less because of low cost of endowment and because of exchange rate differences -  1 USD=60 INR, 1 GBP= 100 INR and thus there is huge cost difference.  They were clearly explained about the inclusions, exclusions and what could be possible extra expenditures.

6.       Would language be a barrier for communication and a problem?

Concern - They didn’t speak the local language of India. Would communication be a problem with the surgeons and the hospital staff? Which language would the medical notes be in?

How was it allayed -They spoke with case manager, who spoke fluent English and also informed that English is the second official language of the country. The surgeon also had good command over the language.  The communication was very professionally handled and left little scope for any doubt.

7.       What about the follow up care?

Concern- How would the follow up happen? What if help is needed with post op care after returning home?

How was it allayed- An advise to stay for few days in India for initial recovery and to make sure things are on right track made good sense. Assurance that one or two follow up meetings with the treating surgeon be done also made them comfortable. The assurance that case manager and the surgeons were just a phone call or an e-mail away made them comfortable. They were also willing to coordinate with a local doctor in case required, put their mind to complete rest.

If you are also looking to get plastic surgery in India and have any queries or concerns, you can write to us at or call us at +91 9818452127 or +91 9320036777 or talk to us at Skype@ IndiCure. 

IndiCure is the most renowned provider for plastic surgery in India. Having successfully treated hundreds of patients from over 30 countries, IndiCure understands your expectations and can anticipate your requirements well. 

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